Greetings Adventurers, 

We want to keep you informed regarding the current status of transfer-related issues that occurred after the Pearl Abyss website update on February 4 (Thu). 

Please refer to the details below to minimize any inconvenience you may encounter during your transfer pre-registration.

Resolved Issues 

■ A ”RUNTIME ERROR” message was being displayed when switching from OpenID to a Pearl Abyss account.

Some Adventurers encountered a “RUNTIME ERROR” message when attempting to switch from an OpenID to a Pearl Abyss account. This issue was resolved on February 9 (Tue) 02:58 (UTC). 

■ Adventurers who entered their email address with one or more uppercase characters when signing up for a Pearl Abyss account could not login to the Pearl Abyss website without encountering an error message or receive the verification email needed for password recovery. 

Although a hotfix was released to resolve this issue on February 9 (Tue) 02:58 (UTC), some Adventurers were still experiencing issues, so an additional hotfix was released on February 11 (Thu) 07:46 (UTC).  

* Please send a ticket to our [Support] with a detailed description and screenshots if you are still encountering these issues after the hotfix on February 11 (Thu) 07:46 (UTC). 

■ An “ERROR” message would appear when logging in to Steam accounts on the transfer registration page of the Kakao Games website. 

-This “ERROR” message would appear when an Adventurer did not own a Black Desert game package on their Steam account applied for transfer. 

After the Scheduled Maintenance on February 9, the “ERROR” message was changed to state: “The Steam account you have logged in to does not own Black Desert Online.” 

FAQ

Q: I play Black Desert through Steam and I completed the pre-registration for transfer, but I did not create a Pearl Abyss account. Will my account still be transferred properly?

A: Adventurers who play Black Desert Online through Steam will have their accounts transferred successfully after completing the pre-registration without needing to create a Pearl Abyss account. 

However, after the official transfer of service on February 25 (Thu), you will be required to create and link a Pearl Abyss account to continue playing Black Desert Online through Steam. Further details will be provided through a notice on our official Black Desert website. Rest assured that once you have completed your pre-registration, your account will be successfully transferred.

Q: I have created a new Family on the NA or EU server after completing the transfer registration. Will my newly created Family still be transferred? How can I receive the pre-registration rewards?

A: If you create an additional Family on the NA or EU server after completing the transfer registration, the pre-registration rewards for the newly created Family will be sent to your in-game mailbox (B) during the scheduled maintenance on March 10. The rewards will be based on the number of days you have logged in with the new Family. The data of the new family in the corresponding server will also be transferred successfully.

Q: I keep getting a “Your account is attached to Twitch” message when logging in to my Steam account on the transfer registration page of the Kakao Games website!

A: This issue may occur when the Twitch pop-upwindows and the Transfer page pop-up windows run simultaneously. In order to proceed with the transfer registration properly, you will need to unlink your Twitch account from the Steam login page of the Kakao Games website. 

If you are encountering any transfer-related issues that are not mentioned above, please send us a ticket to our [Support] with a detailed description and screenshots.

We will do our utmost to identify and resolve these issues as quickly as possible. Thank you for your patience and happy adventuring!