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Install Guide

1 Run BlackDesert_Installer_NAEU.exe to install the Black Desert launcher.

2 Start the game once installation is complete.

Announcements

Notices Dec 29, 2021, 09:00 (UTC) Pet Skills Issue

 

Greetings, Adventurers.  

 

We discovered an issue where pets that are Tier 2 or higher, which were registered after the maintenance on December 15 (Wed), did not properly learn skills other than their Talents. This issue has been fixed as of today’s maintenance.   

 

Adventurers affected by this issue will have their pet deleted and returned as an item. Once you receive the pet in your in-game mail, you can register it to learn skills other than its talent.  
 
If you already exchanged the affected pet or want to refund its purchase, please contact us via Support, and we will assist you further individually.  

 

■ Pet Skills Issue 

- Affected Period: December 15, 2021 (Wed) after maintenance - December 29, 2021 (Wed) before maintenance 

- Issue: Tier 2 or higher Pets registered during the affected period could not learn skills other than their Talents.  

- How will the issue be resolved?  

  1) Pets affected by the issue will be returned as an item. (Completed during the December 29 maintenance.) 

  2) Adventurers who want this issue resolved in a different manner can contact us by Support.

Who is Eligible Assistance

Used Pet Exchange with an affected pet 

Pet returned to the state before pet exchange 

Want affected pet (returned as item) refunded 

Item (pet) will be removed and Pearls refunded 

Want affected pet that was used in Pet Exchange refunded 

Other Cases 

Please contact us via Support 

 

* Adventurers must contact us via Support before March 28, 2022 (Mon).   

 

We apologize for the inconvenience. Thank you for your patience and understanding.  

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