Greetings Adventurers, 

Black Desert Support has been working to resolve many inquiries from our players.  Unfortunately, this is taking longer than expected and we ask for your patience as we reinforce the Support team.   

We understand the frustration this may cause, and we will continue to reassess, improve, or modify our processes to create a better experience for our players. 

We appreciate the understanding and sincerely thank you for your continued faith & support for Black Desert. 

Thank you. 

Pearl Abyss Black Desert Service Team.