Notices Mar 24, 2022, 09:00 (UTC)
Regarding Steam Game Client Issue
Greetings, Adventurers.
We have discovered an issue where the game client may unexpectedly close for certain Adventurers playing on the Steam platform. If you are experiencing this issue, please follow the steps below:
Clear Download Cache on Steam
From your Steam Client, click [Steam] > [Settings] on the top-left corner of the Steam client’s interface. From the Settings panel, click the [Downloads] tab on the left-hand side and select the “Clear Download Cache” button at the bottom. Once you’re prompted by the pop-up window, press “OK” to confirm that you will need to re-log into Steam.
From the [Library] panel, right-click the game and click [Properties] from the pop-up. Select [Local Files] on the left-hand side of the menu and click [Verify Integrity of Game Files]. Steam will then take a few minutes to verify the game’s files.
On the Black Desert game launcher, click [Scan Files] on the bottom right of the client to perform a scan of the game’s files.
Verify Integrity of Game Files on Steam
From the [Library] panel, right-click the game and click [Properties] from the pop-up. Select [Local Files] on the left-hand side of the menu and click [Verify Integrity of Game Files]. Steam will then take a few minutes to verify the game’s files.
Scan Files on the Black Desert Launcher
On the Black Desert game launcher, click [Scan Files] on the bottom right of the client to perform a scan of the game’s files.
If the issue persists after trying these steps, please contact us via [Support].
We deeply apologize for any inconvenience this may have caused you. Thank you for your patience and understanding.
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