Notices Feb 26, 2021, 07:45 (UTC)
Login Issue Resolved
21
Greetings Adventurers,
This is the Black Desert Studio.
First off, we want to apologize for all the inconveniences and disappointment caused by login (processing) issues on the long-awaited first day of service transfer to Pearl Abyss.
The login issues were caused by the sudden influx of Adventurers after the opening of servers. We’ve investigated potential causes and made improvements; thus, this issue should be resolved as of this time (07:00 UTC).
Once again, we sincerely apologize to our Adventurers who not only endured a lengthy wait of the 37-hour long maintenance but also had to endure an additional 5 hours.
Besides the login issues, we’re currently investigating the additional issues that have been reported so far. If you encounter any other kind of issue, we ask that you contact us via Support Center to receive further assistance.
Additionally, we’ve prepared the following compensation as a token of our apology for the inconveniences caused.
- [Event] Blessing of Old Moon Pack (3 Days) x1
- Supreme Old Moon Scroll x3
- Heartfelt Gift Box III x2
* This compensation was sent to the in-game mailbox of all Families who completed the service transfer as of February 26, 2021 (Fri) 07:00 (UTC). - Supreme Old Moon Scroll x3
- Heartfelt Gift Box III x2
* In addition, the following will receive the compensation above during next week’s maintenance.
- Families who complete the service transfer between February 26, 2021 (Fri) 07:00 (UTC) and next week’s maintenance.
- Families that were newly created between February 25, 2021 (Thu) 22:00 (UTC) and next week’s maintenance.
* Mail Expiration Date: March 10, 2021 (Wed) scheduled maintenance
Again, we want to apologize and thank our Adventurers who have waited so patiently.
We will do our best to ensure that you'll enjoy happy adventures with Black Desert Online from now on.
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