[Notices] Operational Policy Revision Notice

Notices Jun 19, 2024, 03:30 (UTC) Operational Policy Revision Notice

Greetings, Adventurers.

We plan to revise our operational policy as of July 19, 2024 (Fri) to provide a more pleasant environment and fair game service for all.

Please see the detailed changes below to ensure a smooth gaming experience.

■ Operational Policy Revision

- Revised Document: Operational Policy

- Effective Date: July 19, 2024 (Fri)

- Main Revisions:

• Update of Table of Recovery Support Criteria

We continuously update the game to provide adventurers with more satisfying services. This includes adding new content and improving various existing content and systems. In line with this, we have determined that the recovery of items previously supported through Support needed to be updated to match the current content and service status. Based on the investigation of the demand for recovery requests received by Support, we have added new items that are recoverable, including released fairies, mistakenly extracted Pearl outfits, and items used to recover max durability of equipment items.

Additionally, considering the diverse play styles of adventurers and the limited recovery attempts per item, we have expanded the number of recovery support attempts. Moving forward, you will be able to select and receive recovery services based on the set number of attempts per category.

We will continue to listen to your feedback and address any inconveniences to ensure a smooth gaming experience for all adventurers.

• Deletion of Duplicates in Table of Restriction Criteria

- In Black Desert, it is explicitly stated that any actions violating relevant laws, in addition to the operational policy of the game, may result in certain measures being taken, and because of this, the existing "Violation of Laws" section will be deleted from the Table of Restriction Criteria.

- However, please note that if any actions contrary to relevant laws are discovered, sanctions may be imposed, and investigations or help requests made by the relevant authorities and judicial institutions will be responded to. We ask for the cooperation of all adventurers to help support a healthy gaming environment.

• Integration and Relocation of Restriction Criteria for Inappropriate Chat/Chat Groups to Table of Restriction

- We aim to strictly block the use of foul or inappropriate language in chat channels (such as World, Server, and Group Chat) that can be exposed to many different and unspecified adventurers.

- Considering the impact on other adventurers who view the chat, any use of foul language or socially inappropriate chat content may result in higher penalties than before, even on the first offense, depending on the severity of the language used. We ask for your cooperation in fostering a healthy gaming culture.

• Increase of Regulation on Real Money Trade

• Standardization of terminology and correction of typos within other areas

- Revision in Detail:

Section

Before Revision

After Revision

1. General Principles 

• Definition of Operational Policy 

- As specified in Article 13.6 of the Black Desert Terms of Service, members are obligated to comply with all provisions of this Operational Policy. If a member violates the Operational Policy, the member shall be deemed to have also violated the Company’s Terms of Service. In such an event, the member may be subject to penalties and restrictions in accordance with the Operational Policy and Terms of Service

- As specified in Article 15 of the Black Desert Terms of Service, members are obligated to comply with all provisions of this Operational Policy. If a member violates the Operational Policy, the member shall be deemed to have also violated the Company’s Terms of Service. In such an event, the member may be subject to penalties and restrictions in accordance with the Operational Policy and Terms of Service

1. General Principles 

• Changes and Notifications Regarding the Operational Policy

- The Company reserves the right to revise and/or amend the Operational Policy in order to provide better services. Amendments and revisions shall be made easily available to members by way of notification in accordance with the Black Desert Terms of Service Article 5.3.

3. Table of Recovery Support Criteria

Category	Details and Specifics	Recovery Support	Notes
Account	Deleted accounts	X	• Accounts deleted after the 15-day wait period cannot be recovered since the personal information was also deleted
Character	Deleted characters	O	• Recovery is limited to twice a year per account   • Character data is recovered from the state at the time of deletion     • If the name of the character to be recovered already exists/is in use, the name of the deleted character will be arbitrarily changed before recovery    • Recovery is not possible if there are insufficient character slots   • Characters below level 10 cannot be recovered
Mount	Account owned mounts (donkeys, horses, camels, wagons, ships, etc.)	O	• Recovery is limited to twice a year per account   • Recovery is possible for mounts sold to NPCs or Imperial Horse Delivery   • All items and silver obtained from selling the mount will be withdrawn     • Mounts lost from breeding, exchanging, or being sold on Horse Market cannot be recovered   • Status of the recovered mount may differ from its status at the time it was sold
Mount	Guild owned mounts (ships, elephants)	O	• Recovery is limited to twice a year per guild  • Deleted/discarded mounts may be recoverable   • Only the guild master can apply for recovery
Quest	Selected the wrong selection reward after completing a quest	O	• Recovery is limited to once a month per account  • Must not have used the item after obtaining it  • Item must be in a state where it can be retrieved
Event and Challenge	Selected the wrong optional/pick reward for an event or Challenge	O	• Recovery is limited to once a month per account  • Must not have used the item after obtaining it  • Item must be in a state where it can be retrieved
Fairy	Fairy related changes (all changes to Fairies such as release, sprout, rebirth); Items used for Growth	X
Item	Items purchased from an NPC shop	O	• Recovery is limited to once a month per account   • Items cannot have been opened/used/equipped   • Mistakenly/accidentally purchased items with randomly set prices (such as from the secret shop) are not eligible for recovery   • Items purchased through the Central Market/Marketplace are not eligible for recovery
	Items sold to an NPC shop	O	• Recovery is limited to twice a month per account   • All items and silver obtained from selling the item will be withdrawn     • Items mistakenly/accidentally sold through the Central Market/Marketplace are not eligible for recovery
	Items accidentally exchanged in the NPC exchange window	O	• Items exchanged after a confirmation or agreement prompt during the exchange process cannot be recovered   • Recovery is not possible if the items received from the accidental exchange were equipped or used
	Wrongly Opened Item (Box Items)	O	• Recovery is limited to twice a year per account  • Recovery is not possible if the items received from opening the item (Box/Chest) were equipped or used  • Recovery is not possible if the item(s) (Box/Chest) includes probabilistic ("chance-based/random number generator") outcomes/rewards.  • Recovery is not possible if the item(s) (Box/Chest) contain any items with an expiration date.
	Deleted items	O	• Recovery is limited to twice a year per character   • Items with expiration dates/usage periods may not be recoverable   • Certain items may not be recoverable to the same state as at the time of deletion    • Exception: Recovery for paid content will be based on the record at the time of deletion   • Character-bound paid items (Pearl Items) will be recovered to the Pearl inventory of the same character     • Exception: Excludes items which can be recovered through the item recovery feature/function within the game
	Items extracted by using the Black Stone Extraction system	O	• Recovery is limited to twice a year per account  • Items with expiration dates/usage periods may not be recoverable   • Certain items may not be recoverable to the same state as at the time of deletion
	Items extracted by using the Devour extraction system	O	• Recovery is limited to twice a year per account  • Recovery is only possible if the enhancement chance increase had a 100% chance of applying   • Recovery is only possible if the enhancement chance increase number acquired from the Devour extraction system has not been used
	Items lost by deleting in-game mail	X	• Deleted in-game mail (including attached items) cannot be recovered
	Items with downgraded enhancement levels from using the Cleanse system	O	• Recovery is limited to twice a year per account   • Recovery is only possible if there have not been any enhancement attempts made on the item after its enhancement level was downgraded.
	Items used in Cooking, Alchemy, and Processing	O	• Recovery is limited to twice a year per account   • Recovery is limited to only the first task, and not possible for mass production  • Items used in game content which include probabilistic (“chance-based/random number generator”) outcomes/rewards cannot be recovered   • Items other than weapons, gear, and accessories may not be recoverable  • Recovery may not be possible for Life EXP and similar data
	Items dropped by monsters in an inaccessible location	X	• Recovery is not possible as the owner of the item(s) dropped by the monster(s) cannot be verified
	Items with downgraded enhancement levels due to failed enhancement attempts	X	• Any item(s) consumed in the enhancement attempt cannot be recovered   • Numbers for Enhancement Chance Increase (stacks) consumed in accidental enhancement attempts cannot be recovered
	Request for an item to be deleted (Item cannot be deleted by the member)	O	• Deleted items (deleted with member’s consent) cannot be recovered
Guild (includes Clan)	Items purchased by mistake/accident from the Guild Shop	O	• Recovery is limited to twice a year per guild; recovered silver will be sent to Guild Storage  • Only the guild master can apply for recovery  • Exception: Recovery is not possible if the guild master changes after the purchase   • Items cannot have been opened/used/equipped  • Guild activity and other individual data cannot be recovered  ※ Guild funds (excluding Welfare funds) are recoverable
	Items used for accepting or progressing guild quests	X
	Recovery of a disbanded guild (clan)	X
	Recovery of items in guild storage (includes guild crafting items)	X	• Items and/or silver in guild storage cannot be recovered  • Even if items and/or silver in guild storage are accidentally or intentionally lost by a guild member, they cannot be recovered
Pearl Shop	Purchased the wrong item(s) from the Pearl Shop	O	• Recovery is limited to once a month per account  • Must be within 7 days from the date of purchase  • Item must be in a state where it can be withdrawn  • Items will be recovered to the same character as the character at time of purchase  • Items with time-limits will be recovered with the period remaining at the time of the recovery date  • Coupons used at the time of purchase can be recovered  • Outfit dyes, items used to extract from sockets, socketed crystals, etc. cannot be recovered when recovering outfits  • Exchanged pets cannot be recovered  • Cannot be recovered if the items have different names, even if they have the same effect (e.g., If you purchased and used a Beast's Draught, recovery will not be possible even if you have an [Event] Beast's Draught in your inventory)
Pearl Shop	Items gifted by mistake/accident through the Pearl Shop	O	• Must be within 15 days from the date the gift was received  • At the request of the gift giver, the Pearls will be refunded once the gifted items have been removed/withdrawn   • Exception: Recovery is not possible if the gift receiver has collected the item(s) from the mail    • Recovery is not possible if the gift receiver does not agree to the removal/withdrawal of the item   • However, if the gift receiver does not collect the item from the in-game mail within 15 days of receipt, then it will be assumed they do not wish to accept the item and item removal/withdrawal will be possible  ※ Gifted items—among those ‘Underwear, Accessories’—categorized by class that are unopened, unequipped, and cannot be registered on the Central Market can be exchanged once for the same item under a different class. (E.g.. [Ranger] Lazies Underwear can be exchanged for [Sorceress] Lazies Underwear)  ※ Exchange is not possible if the same gifted product does not exist for the class
Loyalties	Purchased the wrong item(s) on the Loyalties tab	O	• Must be within 7 days from the date of purchase  • Item must be in a state where it can be withdrawn  • Items will be recovered to the same character as the characterat the time of purchase  • Items with time-limits will be recovered with the period remaining at the time of the recovery date
Fraud	Damage from fraud (Cases where the intent to commit fraud is clearly identifiable through the in-game records)	O	• Retrieval is limited to twice a year per account (January 1 - December 31)    • Retrieval is not possible if the item has been used or consumed    • Retrieval is not possible regarding fraud during real-money transactions     ※ Retrieval means an item that was the subject of fraud will be returned in the same state it was changed to by being exchanged/sold/purchased/consumed/enhanced/etc.

Category	Recovery Limit per Family (per category)	Subject	Notes
Character	Twice a year	Deleted characters	Character data is recovered from the state at the time of deletion • Recovery is not possible if there are insufficient character slots • Season characters cannot be recovered if you have another season character
Mount	Once a year	Family owned mounts	Recovery is possible for mounts sold to NPCs or Imperial Horse Delivery • Mounts lost from breeding, exchanging, or being sold on Horse Market cannot be recovered
Fairy	Once a year	Release, Reset Persona fairies	Fairies unintentionally released or reset persona • Recovery is not possible if a new fairy is registered or there are additional changes • Other items including the ones used on the fairy or reset growth are unrecoverable
Item	5 times a year	Quest/event/challenge reward items	Quest/event/challenge reward items mistakenly chosen • Items cannot have been opened/used/equipped
		Purchased items	Items mistakenly purchased from an NPC shop or the Loyalties Shop • Mistakenly purchased items through the Central Market/Secret Shop are not eligible for recovery
		Sold items	Items mistakenly sold from an NPC shop • Mistakenly sold items through the Central Market or trading are not eligible for recovery
		Exchanged items	• Items accidentally exchanged in the NPC exchange window - Recovery is not possible if the items received from the accidental exchange were opened, equipped or used
		Opened items	• Items (boxes) opened unintentionally - Recovery is not possible if the obtained item from the box is used or equipped - Recovery is not possible if the item (box) is subject to probability or includes items with expiration dates.
		Deleteditems	• Items accidently deleted via Trash Bin - Recovery is not possible if the item has an expiration date
		Extracted items	• Items incorrectly extracted with Black Stone, Cron Stone, or Advice of Valks
		Extracted items	• Items with 100% enhancement chance applied, extracted through Devour extraction - Recovery is not possible if the enhancement chance increase number acquired from the Devour extraction system has been used or extracted.
		Used items	• Items used in Cooking, Alchemy, and Processing - Recovery is not possible if a probability system is applied
		Used items	• Items used to recover max durability - Recovery is not possible for consumable items other than equipment items
Guild	Once a year per guild	Items purchased from the Guild Shop	• Items purchased from the Guild Shop (recoverable with Guild Funds) - Recovery is not possible if the Guild Master is delegated, or the item is opened/used/equipped after purchase - Individual recovery is unavailable (Guild Activity Funds, etc.)
Guild	Once a year per guild	Guild owned mounts	• Released or removed mounts
Pearl Shop	Once a month	Purchased Pearl items	• Items purchased by mistake/accident from the Pearl Shop - Recovery is not possible if 7 days have passed since the purchase date - Recovery is not possible if the required item is not owned, or if the item has been opened/used, applying its effects * Items used for crystal transfusion slot additions or dye are not eligible for recovery.
Pearl Shop	Once a month	Gifted Pearl items	• Items gifted by mistake/accident through the Pearl Shop - Recovery is not possible if 15 days have passed since the gift date, or if the recipient does not agree. - Exchange for another item of the same price is unavailable
Unable to Recover	X	Deactivated accounts	• Recovery is not possible if the account information is completely deleted after the 15-day withdrawal grace period
		Deleted mails	• Recovery is not possible if mail and enclosed items are deleted due to expiration or manual deletion
		Item enhancement	• All items lost due to enhancement failure cannot be recovered • Enhancement chance stats consumed due to enhancement mistakes cannot be recovered
		Items used for accepted guild quests and quest progress
		Disbanded guilds (alliances)
		Guild storage items (including guild house crafting items)	• All items and wealth in the guild storage cannot be recovered • Recovery is not possible if a guild member intentionally/accidentally loses items in the guild storage
		Items dropped by monsters in unreachable coordinates	• Items dropped by monsters cannot have their owners identified

4. Use Restriction Policy

• Restriction Types

- Temporary Restriction: restrictions imposed temporarily on game services and related services (such as game access and community boards) during urgent situations where the company needs to confirm facts related to bugs, specific damages, or suspected violations of operational policies. If normal use is not justified within the appeal period, the temporary restriction will remain in place. However, even if normal use is justified within the appeal period, if evidence of policy violations is found, appropriate sanctions will be applied.

- Content Restriction: temporary restrictions to the use of game content due to acts that violate said game content. This includes actions such as obscuring chat, and content restrictions may be applied on a per account, guild, or clan basis.

- Content Restriction: time based restrictions to the use of game content due to acts that violate said game content. This includes actions such as obscuring chat, and content restrictions may be applied on a per account, guild, or clan basis.

- In the event that abnormal access, account theft, or suspected gold farming activities are detected from a specific IP address or PC, "IP usage restrictions" and "PC usage restrictions" may be applied.

- Community Restriction: temporary restrictions to the use of the website’s community forums/boards. 

5. Table of Restriction Criteria

• If any act listed in the 'Table of Game Restriction Criteria” and “Table of Chatting Restriction Criteria” below are committed, the member who committed the act may be held legally liable and be subject to the robust restrictions and penalties as imposed by the Company. The list of violations enumerated hereunder is not exclusive and may include other offenses which constitute as violations of the Terms of Service, related laws, and acts that severely impact the balance or systems in the game, which may result in restrictions that are not included in this Operational Policy.

• If any act listed in the 'Table of Game Restriction Criteria” below are committed, the member who committed the act may be held legally liable and be subject to the robust restrictions and penalties as imposed by the Company. The list of violations enumerated hereunder is not exclusive and may include other offenses which constitute as violations of the Terms of Service, related laws, and acts that severely impact the balance or systems in the game, which may result in restrictions that are not included in this Operational Policy.

• Depending on the severity of the violation committed by the member - Warning, Temporary Restriction, Permanent Restriction, Retrieval, Penalty, etc. may be imposed. In addition, depending on the violation, two or more restrictions can be imposed at the same time, in which case, the Company shall impose restrictions based on the most serious violation.

• Depending on the severity of the violation committed by the member - Warning, Temporary Restriction, Permanent Restriction, Retrieval, Penalty, etc. may be imposed. Depending on the severity of the violation, penalties may be reduced or increased. If the game is severely impacted, even a single offense can result in a permanent ban of the integrated account. In addition, depending on the violation, two or more restrictions can be imposed at the same time, in which case, the Company shall impose restrictions based on the most serious violation.

• In the event that a violation is confirmed, corresponding sanctions will be imposed, and forced disconnection may be executed simultaneously depending on the situation. If game usage restrictions are applied, limitations on game connection, website bulletin board usage, and payment system access will be enforced concurrently.

• Other than that, if a member’s action is found to be contrary to relevant laws and regulations, the Company will immediately take strong actions of restrictions and the Company can ask for investigation or help to the authorities concerned and judicial authorities, and vice versa, the Company will respond immediately in case there are requests from the authorities concerned and judicial authorities for cooperation. 

• Otherwise, if a member’s action is found to be contrary to relevant laws and regulations, the Company will immediately take strong actions of restrictions and the Company can ask for investigation or help to the authorities concerned and judicial authorities, and vice versa, the Company will respond immediately in case there are requests from the authorities concerned and judicial authorities for cooperation. 

• “Game play” refers to all actions from the moment the client is opened or accessed until the end point.

5. Table of Restriction Criteria

Violating any of the following categories may lead to “Temporary Restriction.” 

Depending on the severity of the violation, “IP and Hardware Restriction” may also apply.

Bot (Farm/Cluster) 

2) If your account was part of the above act .

Bot (Farm/Cluster) 

2) Engaging in activities such as providing, renting, entrusting, or allowing the use of your own or a third party's account as mentioned in (1) above.

Violation of Law 

1) An act of violating (contrary to) the governing law and provided services  

2) An act of violating (contrary to) the law and services that is identified by an outside agency (organization)   

Violation of Law 

Real Money Trade

1) An act of trading items, accounts, characters, etc. with money, real goods/services, or items from other games  

2) An act of trading paid contents, in-game currency with money, real goods/services, or items (including from other games). 

3) An act of making another person raise a character (boosting) in exchange for money or real goods/services  

4) An act of manipulating market prices by repeatedly trading certain items to transfer in-game goods in exchange for money or real goods/services  

※ The Company reserves the right to delete all items derived or related to real money trade, including goods, and in-game data. 

5. Table of Restriction Criteria

Violating any of the following categories will lead to “Warning & Time Based Restriction” 

Depending on the severity of the violation, “IP and Hardware Restriction, Content Restriction, Adjustment of Game Data,  Retrieval” may also apply. 

Real Money Trade

1) An act of trading items, accounts, characters, etc. with money, real goods/services, or items from other games  

2) An act of trading paid contents, in-game currency with money, real goods/services, or items (including from other games). 

3) An act of making another person raise a character (boosting) in exchange for money or real goods/services  

4) An act of manipulating market prices by repeatedly trading certain items to transfer in-game goods in exchange for money or real goods/services  

※ The Company reserves the right to delete all items derived or related to real money trade, including goods, and in-game data. 

Gaining Unfair Advantages 

1) An act of gaining unfair advantages by being in the same party or guild during the same time as someone who is violating the Operational Policy 

(2) Engaging in activities that unfairly gain benefits through specific in-game content, such as summons.

* If the acquired benefits are substantial enough to severely impact the game, a permanent ban may be applied even on the first offense.

Attempt to violate the Operational Policy

1) An act of attempting to violate items not specified in the Operational Policy

2) When helping a violator of Operational Policy

3) Any act that is confirmed to be intended to attempt or help in violation of the Operational Policy 

1) When helping a violator of Operational Policy  

2) Any act that is confirmed to be intended to attempt or help in violation of the Operational Policy 

Disrupting Game Operation

1) An act of disrupting the normal gameplay of a specific member or several members by maliciously using the game/operating system  

2) An act of constantly bothering or harassing a specific member and disrupting their gameplay   

※ Depending on the severity of the issue, the Company may forcefully disconnect the user from the game and also give additional penalties.

1) An act of disrupting game operations by disrupting/interfering a game-related competition, event, broadcasting, etc.  

2) An act of falsely reporting, insulting, and/or threatening the GM to disrupt the operation or Customer Support.   

* False reports or claims that cause significant harm to multiple users or individuals may result in permanent usage restrictions being applied.    

* Depending on the severity of the issue, the Company may forcefully disconnect the user from the game and give additional penalties.

Use of Inappropriate Names

1) An act of using a name to impersonate a GM or an employee of the Company  

2) An act of using a name that includes inappropriate words and/or foul language  

3) An act of using a name that causes disgust or sexual humiliation to other members  

4) An act of using a name that ridicules, degrades, or condemns a specific country, nationality, region, politics, prominent figures, gender, religion, race, disability, etc.  

5) An act of using a name that is contrary to social norms  

6) An act of using a name that is suggestive or obscene  

7) An act of using a name that is intended to infringe or damage the rights of third parties, including honor, portrait rights, and personal information  

8) An act of using a name that is determined is for the purpose of real money/goods trading of an account and/or item  

9) An act of using a name that may be confusing to other members by being difficult to identify, such as similar characters  

10) An act of using a name that advertises/promotes a specific subject  

11) An act of using a name that is prohibited by the naming policy with changed spelling or other characters  

12) An act of using only the initial character/consonant and/or changing the order of characters (such as replacing the front and end of the name) from any of the acts of (1)~(11)   

* The “Use of Inappropriate Names” applies to nicknames, Family names, Character names, Guild names, Mount names, etc. that are used within in-game  

* Once a name has been temporarily changed, the Company will not take any separate/particular measures regarding this name.  

* All names that are currently in the game or will be added with upcoming updates are subject to change due to developmental concerns and other requirements. 

1) An act of using a name to impersonate a GM or an employee of the Company  

2) An act of using a name that includes inappropriate words and/or foul language  

3) An act of using a name that causes disgust or sexual humiliation to other members  

4) An act of using a name that ridicules, degrades, or condemns a specific country, nationality, region, politics, prominent figures, gender, religion, race, disability, etc.  

5) An act of using a name that is contrary to social norms  

6) An act of using a name that is suggestive or obscene  

7) An act of using a name that is intended to infringe or damage the rights of third parties, including honor, portrait rights, and personal information  

8) An act of using a name that is determined is for the purpose of real money/goods trading of an account and/or item  

9) An act of using a name that may be confusing to other members by being difficult to identify, such as similar characters  

10) An act of using a name that advertises/promotes a specific subject  

11) An act of using a name that is prohibited by the naming policy with changed spelling or other characters  

12) An act of using only the initial character/consonant and/or changing the order of characters (such as replacing the front and end of the name) from any of the acts of the above (1)~(11)   

* The “Use of Inappropriate Names” applies to nicknames, Family names, Character names, Guild names, Mount names, etc. that are used within in-game  

* Once a name has been temporarily changed, the Company will not take any separate/particular measures regarding this name.  

* All names that are currently in the game or will be added with upcoming updates are subject to change due to developmental concerns and other requirements. 

Use of Inappropriate Posts

Use of Inappropriate Posts

Use of Inappropriate Posts within the Game

* The “Use of Inappropriate Posts within the Game” items apply equally to all posts such as guild message, beauty customization album, photo gallery, party search, and music albums used on the official website and in-game.  

* All posts identified to be inappropriate may be deleted without prior warning, and the company does not take separate measures for the deleted post. 

* Posts on the website will be handled in accordance with the Pearl Abyss Terms of Service.

* The “Use of Inappropriate Posts within the Game” items apply equally to all posts such as guild message, customization album, photo gallery, party search, and music albums used in-game.  

* All posts identified to be inappropriate may be deleted without prior warning, and the company does not take separate measures for the deleted post. 

* Posts on the website will be handled in accordance with the Pearl Abyss Terms of Service.

Customer Support Abuse and Human Rights Violations

Customer Support Abuse

Customer Support Abuse and Human Rights Violations

1) An act of falsely reporting a normal member as an unauthorized program user or a bug user  

2) An act of making such inappropriate language, slandering, or provoking sexual humiliation to disrupt the operation of Customer Support  

3) An act of making the same inquiries or reports repeatedly to disrupt the normal operations  

※ Customer Support refers to all CS encounters such as 1:1 inquiry, email, etc.  

※ Customer Support abuse will lead to temporary restrictions to the use of Customer Support services. 

1) An act of falsely reporting a normal member as an unauthorized program user or a bug user  

2) An act of making such inappropriate language, slandering, or provoking sexual humiliation to disrupt the operation of Customer Support  

3) An act of making the same inquiries or reports repeatedly to disrupt the normal operations  

(4) Any actions, whether direct or indirect, that infringe upon the worker's human rights or cause them mental harm.

* Customer Support refers to all CS encounters such as 1:1 inquiry, email, in-game inquiry, etc.  

* Customer Support abuse and human rights violations will lead to temporary restrictions to the use of Customer Support services.

Violating the following items may result in "Chat Ban and Chat Group Kick" without prior warning, depending on the severity.

If repeated violations are found, "Permanent Chat Restriction" may also be applied.

Using Foul Language and Abusing Chat

Removed

(1) Engaging in chat activities that include the following content:

- Content that could be mistaken as coming from an administrator or the company

- Content that includes profanity or vulgar language

- Content that could cause discomfort, disgust, insult, or sexual shame to other members

- Content that disparages, mocks, or criticizes specific countries, ethnicities, regions, individuals, religions, races, genders, or disabilities

- Content that incites or includes expressions related to social and cultural disputes (such as those involving countries, ethnicities, regions, politics, individuals, religions, races, genders, or disabilities)

- Anti-social content

- Explicit or obscene content

- Content that violates public order and morals, or is deemed inappropriate by social standards

- Engaging in activities that provoke conflicts or disputes among members, or using inappropriate language as a result.

- Content intended to infringe or damage the rights of third parties, including their honor, portrait rights, and personal information.

- Content that is deemed to have the intent of trading accounts or items for cash or goods.

- Content that advertises or promotes specific targets.

- Any other content that disrupts the order within the game or hinders the creation of a healthy chat culture.

(2) Actions that Disrupt Chat Usage

- Repeatedly posting the same message

- Using ambiguous language with foul intentions

- Using only the initials of words mentioned in (1), or altering parts of the words, or combining them with other characters

- Repeatedly posting meaningless sequences of letters and numbers

- Sending unsolicited or continuous chats to other members through whispers or other means

- Intentionally and repeatedly spreading invalid coupon and event information

- Any actions prohibited by the terms of service and operational policies

- Excessively posting content that does not align with the purpose of each chat group

※ Members are solely responsible for their own chat activities, and any civil or criminal liabilities arising from their chat infringing on a third party's copyright or other intellectual property rights must be borne entirely by the member, unless the Company is found to have acted with intent or gross negligence.

※ In the case of world, server, and group chats, stricter penalties may be applied due to the potential impact on a large number of players within the game.

※ If you engage in chats that include another person's personal information (such as identity details, location, contact information, or email), immediate game restrictions may be enforced.

Operational Policy Before Revision	Operational Policy After Revision
[View Details]	[View Details]

* If you do not express your objection by July 19, 2024 (Fri), the effective date of the revised Operational Policy, you will be deemed to have agreed to the contents of this revision.

* f you do not agree with the revision of the Operational Policy, you may apply for termination of the service use contract or raise objections through [Support].

* For inquiries regarding the revision of the Operational Policy, please contact [Support].

Thank you.

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