Notices Mar 24, 2022, 09:00 (UTC)
Regarding Steam Game Client Issue
6
Greetings, Adventurers.
We have discovered an issue where the game client may unexpectedly close for certain Adventurers playing on the Steam platform. If you are experiencing this issue, please follow the steps below:
Clear Download Cache on Steam
From your Steam Client, click [Steam] > [Settings] on the top-left corner of the Steam client’s interface. From the Settings panel, click the [Downloads] tab on the left-hand side and select the “Clear Download Cache” button at the bottom. Once you’re prompted by the pop-up window, press “OK” to confirm that you will need to re-log into Steam.
From the [Library] panel, right-click the game and click [Properties] from the pop-up. Select [Local Files] on the left-hand side of the menu and click [Verify Integrity of Game Files]. Steam will then take a few minutes to verify the game’s files.
On the Black Desert game launcher, click [Scan Files] on the bottom right of the client to perform a scan of the game’s files.
Verify Integrity of Game Files on Steam
From the [Library] panel, right-click the game and click [Properties] from the pop-up. Select [Local Files] on the left-hand side of the menu and click [Verify Integrity of Game Files]. Steam will then take a few minutes to verify the game’s files.
Scan Files on the Black Desert Launcher
On the Black Desert game launcher, click [Scan Files] on the bottom right of the client to perform a scan of the game’s files.
If the issue persists after trying these steps, please contact us via [Support].
We deeply apologize for any inconvenience this may have caused you. Thank you for your patience and understanding.
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