Our Support team is doing its best to answer inquiries from our Adventurers as quickly as possible. However, we are receiving a large influx of inquiries and it is taking longer than expected to respond to them all.
We have been continuously bolstering our Support team, but we apologize for the delay in response time. Tickets are currently being processed in the order in which we receive them.
We will be updating the [FAQ] and adding more answers and solutions for Adventurers to get help faster. We ask that you try checking our FAQ for possible solutions before submitting a ticket.
If you still can't find the answer after looking through the FAQ, please contact us. We appreciate your patience and understanding. Thank you for your continued support of Black Desert Online.
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[Notices] Best in Class Championship A 1v1 tournament to find out who's on top of their class! Mar 10, 2021 (UTC)
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[Notices] [Completed] Mar. 10 (Wed) Scheduled Maintenance [Completed] Mar. 10 (Wed) Scheduled Maintenance Mar 9, 2021 (UTC)
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[Notices] Notice about Acoin refunds Mar 6, 2021 (UTC)
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[Notices] Retrieval of Pearl Items Purchased at Abnormal Prices Retrieval of Pearl Items Purchased at Abnormal Prices Mar 6, 2021 (UTC)
Recent Posts
- [GM Notes] Seoul Stories – Land of the Morning Light, Music Edition Sep 15, 2024 (UTC)
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- [Notices] Accounts Restricted for Violating the Operational Policy/Terms of Service (September 13, 2024) Sep 13, 2024 (UTC)
- [Notices] Known Issues (Last Updated: 13/09/2024 14:00 UTC) Sep 13, 2024 (UTC)