Greetings Adventurers,
After the March 24th maintenance, we discovered an issue where the Avast anti-virus program incorrectly flags Black Desert.
If you are experiencing this issue, please refer below for more details.
■ Related Issues
- Opening the launcher causes a “Failed to download the patch file.” message to appear and you're unable to run the Black Desert client.
- A “load option” pop-up window appears and the game shuts down
■ How to Resolve the Issues
1) Open your active Avast anti-virus program
2) In the left-side menu, go to [Protection] → [Virus Chest] → Look for BlackDesert64.exe in the detected files list → “...” → click [Restore]
3-1) In the right-hand menu, go to (≡) → [Settings] → [Protection] → [Ransomware Shield] → [View allowed/blocked apps] → Look for [BlackDesert64.exe] in the list of blocked apps → “...” → Disable [Ransomware Shield] → [OK, STOP]
3-2) In the right-hand menu, go to (≡) → [Settings] → [Protection] → [Ransomware Shield] → [View allowed/blocked apps] → Add [BlackDesert] to allowed apps → “...” → Activate [Ransomware Shield] → [Add]
We apologize for the inconvenience, and we will work harder to provide a better service.
-
[Notices] Changes to the Black Desert Online Terms of Service, Operational Policy and Event Rules Changes and amendments will take effect on April 30, 2021 (Fri). Mar 31, 2021 (UTC)
-
[Notices] [Completed] Mar. 31 (Wed) Scheduled Maintenance [Completed] Mar. 31 (Wed) Scheduled Maintenance Mar 30, 2021 (UTC)
-
[Notices] [Resolved ] Server Cooldown Display Issue Server Cooldown Display Issue Mar 25, 2021 (UTC)
-
[Notices] End of Winter Season Information End of Winter Season Information (Last Updated : 03/29/2021 02:54 UTC) Mar 24, 2021 (UTC)
Recent Posts
- [Notices] Known Issues (Last Updated: 11/22/2024 10:30 UTC) Nov 22, 2024 (UTC)
- [Winners Announcements] Winners of Share Your Stories of Black Desert: A Decade of Adventures Nov 21, 2024 (UTC)
- [Events] [10th Anniversary] Special 10 Weeks and a Hammer! (Last Updated: 11/21/2024 11:00 UTC) Nov 21, 2024 (UTC)
- [Updates] Patch Notes - November 21, 2024 Nov 21, 2024 (UTC)