Greetings, Adventurers.
We plan to revise our operational policy as of July 19, 2024 (Fri) to provide a more pleasant environment and fair game service for all.
Please see the detailed changes below to ensure a smooth gaming experience.
■ Operational Policy Revision
- Revised Document: Operational Policy
- Effective Date: July 19, 2024 (Fri)
- Main Revisions:
Section | Before Revision | After Revision | ||||
1. General Principles
• Definition of Operational Policy
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- As specified in Article 13.6 of the Black Desert Terms of Service, members are obligated to comply with all provisions of this Operational Policy. If a member violates the Operational Policy, the member shall be deemed to have also violated the Company’s Terms of Service. In such an event, the member may be subject to penalties and restrictions in accordance with the Operational Policy and Terms of Service
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- As specified in Article 15 of the Black Desert Terms of Service, members are obligated to comply with all provisions of this Operational Policy. If a member violates the Operational Policy, the member shall be deemed to have also violated the Company’s Terms of Service. In such an event, the member may be subject to penalties and restrictions in accordance with the Operational Policy and Terms of Service
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1. General Principles
• Changes and Notifications Regarding the Operational Policy
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- The Company reserves the right to revise and/or amend the Operational Policy in order to provide better services. Amendments and revisions shall be made easily available to members by way of notification in accordance with the Black Desert Terms of Service Article 5.3.
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- The Company reserves the right to revise and/or amend the Operational Policy in order to provide better services. Amendments and revisions shall be made easily available to members by way of notification in accordance with the Black Desert Terms of Service Article 6.3.
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3. Table of Recovery Support Criteria
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4. Use Restriction Policy
• Restriction Types
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- Temporary Restriction: restrictions imposed temporarily on game services and related services (such as game access and community boards) during urgent situations where the company needs to confirm facts related to bugs, specific damages, or suspected violations of operational policies. If normal use is not justified within the appeal period, the temporary restriction will remain in place. However, even if normal use is justified within the appeal period, if evidence of policy violations is found, appropriate sanctions will be applied.
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- Content Restriction: temporary restrictions to the use of game content due to acts that violate said game content. This includes actions such as obscuring chat, and content restrictions may be applied on a per account, guild, or clan basis.
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- Content Restriction: time based restrictions to the use of game content due to acts that violate said game content. This includes actions such as obscuring chat, and content restrictions may be applied on a per account, guild, or clan basis.
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- In the event that abnormal access, account theft, or suspected gold farming activities are detected from a specific IP address or PC, "IP usage restrictions" and "PC usage restrictions" may be applied.
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- Community Restriction: temporary restrictions to the use of the website’s community forums/boards.
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5. Table of Restriction Criteria
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• If any act listed in the 'Table of Game Restriction Criteria” and “Table of Chatting Restriction Criteria” below are committed, the member who committed the act may be held legally liable and be subject to the robust restrictions and penalties as imposed by the Company. The list of violations enumerated hereunder is not exclusive and may include other offenses which constitute as violations of the Terms of Service, related laws, and acts that severely impact the balance or systems in the game, which may result in restrictions that are not included in this Operational Policy.
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• If any act listed in the 'Table of Game Restriction Criteria” below are committed, the member who committed the act may be held legally liable and be subject to the robust restrictions and penalties as imposed by the Company. The list of violations enumerated hereunder is not exclusive and may include other offenses which constitute as violations of the Terms of Service, related laws, and acts that severely impact the balance or systems in the game, which may result in restrictions that are not included in this Operational Policy.
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• Depending on the severity of the violation committed by the member - Warning, Temporary Restriction, Permanent Restriction, Retrieval, Penalty, etc. may be imposed. In addition, depending on the violation, two or more restrictions can be imposed at the same time, in which case, the Company shall impose restrictions based on the most serious violation.
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• Depending on the severity of the violation committed by the member - Warning, Temporary Restriction, Permanent Restriction, Retrieval, Penalty, etc. may be imposed. Depending on the severity of the violation, penalties may be reduced or increased. If the game is severely impacted, even a single offense can result in a permanent ban of the integrated account. In addition, depending on the violation, two or more restrictions can be imposed at the same time, in which case, the Company shall impose restrictions based on the most serious violation.
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• In the event that a violation is confirmed, corresponding sanctions will be imposed, and forced disconnection may be executed simultaneously depending on the situation. If game usage restrictions are applied, limitations on game connection, website bulletin board usage, and payment system access will be enforced concurrently.
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• Other than that, if a member’s action is found to be contrary to relevant laws and regulations, the Company will immediately take strong actions of restrictions and the Company can ask for investigation or help to the authorities concerned and judicial authorities, and vice versa, the Company will respond immediately in case there are requests from the authorities concerned and judicial authorities for cooperation.
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• Otherwise, if a member’s action is found to be contrary to relevant laws and regulations, the Company will immediately take strong actions of restrictions and the Company can ask for investigation or help to the authorities concerned and judicial authorities, and vice versa, the Company will respond immediately in case there are requests from the authorities concerned and judicial authorities for cooperation.
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• “Game play” refers to all actions from the moment the client is opened or accessed until the end point.
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5. Table of Restriction Criteria
Violating any of the following categories may lead to “Temporary Restriction.” Depending on the severity of the violation, “IP and Hardware Restriction” may also apply. |
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5. Table of Restriction Criteria
Violating any of the following categories will lead to “Warning & Time Based Restriction” Depending on the severity of the violation, “IP and Hardware Restriction, Content Restriction, Adjustment of Game Data, Retrieval” may also apply. |
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Gaining Unfair Advantages
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1) An act of gaining unfair advantages by being in the same party or guild during the same time as someone who is violating the Operational Policy
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1) An act of gaining unfair advantages by being in the same party or guild during the same time as someone who is violating the Operational Policy (2) Engaging in activities that unfairly gain benefits through specific in-game content, such as summons. * If the acquired benefits are substantial enough to severely impact the game, a permanent ban may be applied even on the first offense. |
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Attempt to violate the Operational Policy
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1) An act of attempting to violate items not specified in the Operational Policy 2) When helping a violator of Operational Policy 3) Any act that is confirmed to be intended to attempt or help in violation of the Operational Policy |
1) When helping a violator of Operational Policy 2) Any act that is confirmed to be intended to attempt or help in violation of the Operational Policy |
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Disrupting Game Operation
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1) An act of disrupting the normal gameplay of a specific member or several members by maliciously using the game/operating system 2) An act of constantly bothering or harassing a specific member and disrupting their gameplay
※ Depending on the severity of the issue, the Company may forcefully disconnect the user from the game and also give additional penalties. |
1) An act of disrupting game operations by disrupting/interfering a game-related competition, event, broadcasting, etc. 2) An act of falsely reporting, insulting, and/or threatening the GM to disrupt the operation or Customer Support.
* False reports or claims that cause significant harm to multiple users or individuals may result in permanent usage restrictions being applied. * Depending on the severity of the issue, the Company may forcefully disconnect the user from the game and give additional penalties. |
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Use of Inappropriate Names
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1) An act of using a name to impersonate a GM or an employee of the Company 2) An act of using a name that includes inappropriate words and/or foul language 3) An act of using a name that causes disgust or sexual humiliation to other members 4) An act of using a name that ridicules, degrades, or condemns a specific country, nationality, region, politics, prominent figures, gender, religion, race, disability, etc. 5) An act of using a name that is contrary to social norms 6) An act of using a name that is suggestive or obscene 7) An act of using a name that is intended to infringe or damage the rights of third parties, including honor, portrait rights, and personal information 8) An act of using a name that is determined is for the purpose of real money/goods trading of an account and/or item 9) An act of using a name that may be confusing to other members by being difficult to identify, such as similar characters 10) An act of using a name that advertises/promotes a specific subject 11) An act of using a name that is prohibited by the naming policy with changed spelling or other characters 12) An act of using only the initial character/consonant and/or changing the order of characters (such as replacing the front and end of the name) from any of the acts of (1)~(11)
* The “Use of Inappropriate Names” applies to nicknames, Family names, Character names, Guild names, Mount names, etc. that are used within in-game * Once a name has been temporarily changed, the Company will not take any separate/particular measures regarding this name. * All names that are currently in the game or will be added with upcoming updates are subject to change due to developmental concerns and other requirements. |
1) An act of using a name to impersonate a GM or an employee of the Company 2) An act of using a name that includes inappropriate words and/or foul language 3) An act of using a name that causes disgust or sexual humiliation to other members 4) An act of using a name that ridicules, degrades, or condemns a specific country, nationality, region, politics, prominent figures, gender, religion, race, disability, etc. 5) An act of using a name that is contrary to social norms 6) An act of using a name that is suggestive or obscene 7) An act of using a name that is intended to infringe or damage the rights of third parties, including honor, portrait rights, and personal information 8) An act of using a name that is determined is for the purpose of real money/goods trading of an account and/or item 9) An act of using a name that may be confusing to other members by being difficult to identify, such as similar characters 10) An act of using a name that advertises/promotes a specific subject 11) An act of using a name that is prohibited by the naming policy with changed spelling or other characters 12) An act of using only the initial character/consonant and/or changing the order of characters (such as replacing the front and end of the name) from any of the acts of the above (1)~(11)
* The “Use of Inappropriate Names” applies to nicknames, Family names, Character names, Guild names, Mount names, etc. that are used within in-game * Once a name has been temporarily changed, the Company will not take any separate/particular measures regarding this name. * All names that are currently in the game or will be added with upcoming updates are subject to change due to developmental concerns and other requirements. |
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Use of Inappropriate Posts
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Use of Inappropriate Posts
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Use of Inappropriate Posts within the Game
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* The “Use of Inappropriate Posts within the Game” items apply equally to all posts such as guild message, beauty customization album, photo gallery, party search, and music albums used on the official website and in-game.
* All posts identified to be inappropriate may be deleted without prior warning, and the company does not take separate measures for the deleted post.
* Posts on the website will be handled in accordance with the Pearl Abyss Terms of Service.
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* The “Use of Inappropriate Posts within the Game” items apply equally to all posts such as guild message, customization album, photo gallery, party search, and music albums used in-game.
* All posts identified to be inappropriate may be deleted without prior warning, and the company does not take separate measures for the deleted post.
* Posts on the website will be handled in accordance with the Pearl Abyss Terms of Service.
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Customer Support Abuse and Human Rights Violations
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Customer Support Abuse
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Customer Support Abuse and Human Rights Violations
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1) An act of falsely reporting a normal member as an unauthorized program user or a bug user
2) An act of making such inappropriate language, slandering, or provoking sexual humiliation to disrupt the operation of Customer Support
3) An act of making the same inquiries or reports repeatedly to disrupt the normal operations
※ Customer Support refers to all CS encounters such as 1:1 inquiry, email, etc.
※ Customer Support abuse will lead to temporary restrictions to the use of Customer Support services.
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1) An act of falsely reporting a normal member as an unauthorized program user or a bug user
2) An act of making such inappropriate language, slandering, or provoking sexual humiliation to disrupt the operation of Customer Support
3) An act of making the same inquiries or reports repeatedly to disrupt the normal operations
(4) Any actions, whether direct or indirect, that infringe upon the worker's human rights or cause them mental harm.
* Customer Support refers to all CS encounters such as 1:1 inquiry, email, in-game inquiry, etc.
* Customer Support abuse and human rights violations will lead to temporary restrictions to the use of Customer Support services.
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Violating the following items may result in "Chat Ban and Chat Group Kick" without prior warning, depending on the severity. If repeated violations are found, "Permanent Chat Restriction" may also be applied.
Using Foul Language and Abusing Chat |
Removed
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(1) Engaging in chat activities that include the following content: - Content that could be mistaken as coming from an administrator or the company - Content that includes profanity or vulgar language - Content that could cause discomfort, disgust, insult, or sexual shame to other members - Content that disparages, mocks, or criticizes specific countries, ethnicities, regions, individuals, religions, races, genders, or disabilities - Content that incites or includes expressions related to social and cultural disputes (such as those involving countries, ethnicities, regions, politics, individuals, religions, races, genders, or disabilities) - Anti-social content - Explicit or obscene content - Content that violates public order and morals, or is deemed inappropriate by social standards - Engaging in activities that provoke conflicts or disputes among members, or using inappropriate language as a result. - Content intended to infringe or damage the rights of third parties, including their honor, portrait rights, and personal information. - Content that is deemed to have the intent of trading accounts or items for cash or goods. - Content that advertises or promotes specific targets. - Any other content that disrupts the order within the game or hinders the creation of a healthy chat culture.
(2) Actions that Disrupt Chat Usage - Repeatedly posting the same message - Using ambiguous language with foul intentions - Using only the initials of words mentioned in (1), or altering parts of the words, or combining them with other characters - Repeatedly posting meaningless sequences of letters and numbers - Sending unsolicited or continuous chats to other members through whispers or other means - Intentionally and repeatedly spreading invalid coupon and event information - Any actions prohibited by the terms of service and operational policies - Excessively posting content that does not align with the purpose of each chat group
※ Members are solely responsible for their own chat activities, and any civil or criminal liabilities arising from their chat infringing on a third party's copyright or other intellectual property rights must be borne entirely by the member, unless the Company is found to have acted with intent or gross negligence. ※ In the case of world, server, and group chats, stricter penalties may be applied due to the potential impact on a large number of players within the game. ※ If you engage in chats that include another person's personal information (such as identity details, location, contact information, or email), immediate game restrictions may be enforced. |
Operational Policy Before Revision |
Operational Policy After Revision |
* If you do not express your objection by July 19, 2024 (Fri), the effective date of the revised Operational Policy, you will be deemed to have agreed to the contents of this revision.
* f you do not agree with the revision of the Operational Policy, you may apply for termination of the service use contract or raise objections through [Support].
* For inquiries regarding the revision of the Operational Policy, please contact [Support].
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