- Changed 3) “Partners and service providers” Consigned Company and Consigned Service Providers.
- Changed 11. Overseas Transfer of Personal Information (for Korean users)

Policies

Current

New

3. Who does Pearl Abyss share your information with?

Consigned Company:
Epic Games S.a.r.l.

Consigned Service Providers: Black Desert Korea Service, Black Desert NAEU Service, Black Desert SA Service,
Shadow Arena

Consigned Duties:
Detect and block hacking and malicious behaviors through service data analysis

Location: Luxembourg

Consigned Company:
Epic Games S.a.r.l.

Consigned Service Providers:
Black Desert Korea Service, Black Desert NAEU Service, Black Desert SA Service,
Black Desert SEA Service

Consigned Duties:
Detect and block hacking and malicious behaviors through service data analysis

Consigned Company: Paymentwall Ltd. 

Consigned Service Providers: Black Desert NAEU Service

Consigned Duties:
Payments Tasks

Location: Great Britain 

Consigned Company: Paymentwall Ltd. 

Consigned Service Providers: Black Desert NAEU Service

Consigned Duties:
Payments Tasks

Consigned Company:
Mogi Group Ltd 

Consigned Service Providers: Black Desert NAEU Service

Consigned Duties:
Perform customer counseling, complaint and other affairs handling, deliver notices, perform customer support tasks

Location: Ireland

Consigned Company:
Mogi Group Ltd 

Consigned Service Providers: Black Desert NAEU Service

Consigned Duties:
Perform customer counseling, complaint and other affairs handling, deliver notices, perform customer support tasks

Consigned Company: BoaCompra 

Consigned Service Providers: Black Desert SA Service

Consigned Duties:
Payment Tasks 

Location: Brazil

Consigned Company: BoaCompra 

Consigned Service Providers: Black Desert SA Service

Consigned Duties:
Payment Tasks

Consigned Company: Payletter Inc.      

Consigned Service Providers: Black Desert Korea Service,
Shadow Arena

Consigned Duties:
Identity verification and payment tasks (within Republic of Korea region) (Re-entrusted agency: SK M & Services Co., Ltd: Support customer counseling related to payment)

Location: Republic of Korea

Consigned Company: Payletter Inc.      

Consigned Service Providers: Black Desert Korea Service
Consigned Duties:
Identity verification and payment tasks (Re-entrusted agency: SK M & Services Co., Ltd: Support customer counseling related to payment)

Consigned Company: MetaM

Consigned Service Providers: Black Desert Korea Service,
Shadow Arena  

Consigned Duties:
Deliver notices, perform customer support tasks and outbound tasks related to giveaway shipping (within the Republic of Korea)

Location: Republic of Korea

Consigned Company: MetaM

Consigned Service Providers: Black Desert Korea Service
Consigned Duties:
Deliver notices, perform customer support tasks and outbound tasks related to giveaway shipping         

Consigned Company:
SUREM Co., Ltd. 

Consigned Service Providers: Black Desert Korea Service,
Shadow Arena

Consigned Duties:
Provide and manage a message transmission system (within the Republic of Korea)

Location: Republic of Korea

Consigned Company:
SUREM Co., Ltd. 

Consigned Service Providers: Black Desert Korea Service

Consigned Duties:
Provide and manage a message transmission system

Consigned Company:
Elite Global

Consigned Service Providers:
Black Desert NAEU Service
Black Desert SA Service,
Shadow Arena 

Consigned Duties:
(NAEU, SA and Shadow Arena English-speaking countries) Perform customer counseling, complaint and other affairs handling, deliver notices, perform customer support tasks

Location: Philippines, Brazil

Consigned Company:
Elite Global

Consigned Service Providers:
Black Desert NAEU Service
Black Desert SA Service
Black Desert SEA Service

Consigned Duties:
Perform customer counseling, complaint and other affairs handling, deliver notices, perform customer support tasks

Consigned Company:
GURU COMPANY

Consigned Service Providers:
Black Desert Korea Service
Black Desert NAEU Service

Black Desert SA Service
Shadow Arena

Consigned Duties:
Giveaway Shipping 

Location: Republic of Korea

Consigned Company:
GURU COMPANY

Consigned Service Providers:
Black Desert Korea Service
Black Desert NAEU Service

Black Desert SA Service
Black Desert SEA Service

Consigned Duties:
Giveaway Shipping 

Consigned Company:
GURU COMPANY 

Consigned Service Providers: Black Desert Korea Service 

Consigned Duties:
Settlement of fees including public charges and taxes

Consigned Company:
PayPal, Razer Gold, Cherry Credits, Boku

Consigned Service Providers: Black Desert SEA Service

Consigned Duties:
Payments Taska

10. How do you contact Pearl Abyss?

2) Company and agency in charge of personal information protection in Europe

Address: 24, Simin-daero 327beon-gil, Dongan-gu, Anyang-si, Gyeonggi-do, 14055, Republic of Korea

2) Company and agency in charge of personal information protection in Europe

Address: 48 Gwacheon-daero 2-gil, Gwacheon-si, Gyeonggi-do, 13824, Rep. of Korea

11. Overseas Transfer of Personal Information (for Korean users)

1) Personal Information that is Transferred (Stored) Abroad:

① When using the official website services (Parental Controls, payment service, Customer Support, and other services)

- Legal guardian’s information (name, date of birth, email)

- Payment information

- Customer Support inquiry information

※ Member information (name, date of birth, email address, phone number, region, and CI) is saved in Korea’s Internet Data Center (IDC) and will not be transferred (stored) overseas.

② When using Shadow Arena on NA, EU/RU servers

- Game progress data

- Chat records, IP address, PC information (e.g.: CPU, RAM, graphic card, vRAM, etc.)

- Gameplay data, interactions with other players while using services, and all data related to the use of our services

③ Information transfer (storage) to detect and block hacking and malicious behaviors.

- Data on the progress of the game

- Chat history, access IP information, PC information (e.g. CPU type, RAM capacity, graphic card type, graphic card RAM, etc)

1) Personal Information that is Transferred (Stored) Abroad:

① When using the official website services and Parental Controls

- Email

- Legal guardian’s information (name, date of birth, email)

※ Member information (name, date of birth, phone number, region, and CI) is saved in Korea’s Internet Data Center (IDC) and will not be transferred (stored) overseas except email address.

② Information transfer (storage) to detect and block hacking and malicious behaviors.

- Data on the progress of the game

- Chat history, access IP information, PC information (e.g. CPU type, RAM capacity, graphic card type, graphic card RAM, etc)

2) Countries where the information is being transferred to and stored

① United States of America

- When using the official website services (Parental Controls, payment service, Customer Support, and other services)

- When using Shadow Arena on EU/RU server    

② Netherlands

- When using Shadow Arena on EU/RU server

③ Ireland

- (On all servers) Information transfer (storage) to detect and block hacking and malicious behaviors.

2) Countries where the information is being transferred to and stored

① United States of America

- When using the official website services and Parental Controls

② Ireland

- Information transfer (storage) to detect and block hacking and malicious behaviors.

3) Purpose of transferring or storing personal information and the Company storing or receiving the transferred data

① To provide an environment for users when using the official website

- Microsoft Azure (02-531-4500, contact number of domestic agent, MS Korea)

② To provide game services 

- Shadow Arena NA server. Microsoft Azure (02-531-4500, contact number of domestic agent, MS Korea)

- Shadow Arena EU/RU server: Equinix (+1 833-544-2200)

③ Detect and block hacking and malicious behaviors

- Epic Games S.a.r.l. (EasyAntiCheat), www.easy.ac/contact/

3) Purpose of transferring or storing personal information and the Company storing or receiving the transferred data

① To provide an environment for users when using the official website

- Microsoft Azure (02-531-4500, contact number of domestic agent, MS Korea)

② Detect and block hacking and malicious behaviors

- Epic Games S.a.r.l. (EasyAntiCheat), www.easy.ac/contact/

Before

Now

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