Notices Mar 24, 2022, 09:00 (UTC)
Regarding Steam Game Client Issue
6
Greetings, Adventurers.
We have discovered an issue where the game client may unexpectedly close for certain Adventurers playing on the Steam platform. If you are experiencing this issue, please follow the steps below:
Clear Download Cache on Steam
From your Steam Client, click [Steam] > [Settings] on the top-left corner of the Steam client’s interface. From the Settings panel, click the [Downloads] tab on the left-hand side and select the “Clear Download Cache” button at the bottom. Once you’re prompted by the pop-up window, press “OK” to confirm that you will need to re-log into Steam.
From the [Library] panel, right-click the game and click [Properties] from the pop-up. Select [Local Files] on the left-hand side of the menu and click [Verify Integrity of Game Files]. Steam will then take a few minutes to verify the game’s files.
On the Black Desert game launcher, click [Scan Files] on the bottom right of the client to perform a scan of the game’s files.
Verify Integrity of Game Files on Steam
From the [Library] panel, right-click the game and click [Properties] from the pop-up. Select [Local Files] on the left-hand side of the menu and click [Verify Integrity of Game Files]. Steam will then take a few minutes to verify the game’s files.
Scan Files on the Black Desert Launcher
On the Black Desert game launcher, click [Scan Files] on the bottom right of the client to perform a scan of the game’s files.
If the issue persists after trying these steps, please contact us via [Support].
We deeply apologize for any inconvenience this may have caused you. Thank you for your patience and understanding.
-
[Notices] End of the 2021 Winter Season The current Winter Season will be coming to an end during the upcoming maintenance Mar 25, 2022 (UTC) -
[Notices] [Complete] March 25 (Fri) Central Market Maintenance Learn more about the Central Market maintenance Mar 25, 2022 (UTC) -
[Notices] CalpheON Episode 2 Invitation A new season blooms, and we cordially invite you to Calpheon Episode 2 Mar 23, 2022 (UTC) -
[Notices] Our First Voice of Adventurers Event: VoA 2022 We would love to meet our Adventurers face to face! Mar 22, 2022 (UTC)
Recent Posts
- [Winners Announcements] Winners of Share Your Stories of Black Desert: A Decade of Adventures Nov 21, 2024 (UTC)
- [Notices] Known Issues (Last Updated: 11/21/2024 13:00 UTC) Nov 21, 2024 (UTC)
- [Events] [10th Anniversary] Special 10 Weeks and a Hammer! (Last Updated: 11/21/2024 11:00 UTC) Nov 21, 2024 (UTC)
- [Updates] Patch Notes - November 21, 2024 Nov 21, 2024 (UTC)